Computer system logs council complaints

Ruapehu Bulletin, Volume 12, Issue 586, 16 May 1995, Page 5

Computer system logs council complaints

"It is not necessary to ask for a particular staff member as the person taking complaint calls will ensure the complaint is directed correctly," promises council chief executive Cliff Houston in a press release, referring to the council' s new "Service Request System". The council is now operating a computer based service request system that records all calls to the Ruapehu District Council regarding complaints and requests for service, stated Mr Houston. "When (a member of) the public wish to make a service request their request will be forwarded to a staff member who will take the details of the problem," he said. "The

person who deals with the problem will call back if more details are needed or if the council is unable to resolve the request." Problems that the council can deal with may range from those that need immediate response to those that may take longer, he added. More than 1300 calls have been handled by the council since August 1994 and "the system is proving to be a valuable instrument in managing problems that are brought to its attention", concluded Mr Houston. EDITOR'S NOTE: We would like to hear from anyone who has had experience with the new system and who would like to comment on its effectiveness.Ph385-8532.