No more queues at Army agency

Ruapehu Bulletin, 25 August 1992, Page 14

No more queues at Army agency

By

Jan

Savell

There's no more waiting for customers using the Waiouru Public Service Investment Society agency. The PSIS agency in Waiouru Military Camp now have a direct line to all accounts information with the installation of a terminal on Monday. Deposit and withdrawal transactions can be done on the spot and customers will be able to request instant print outs of loan, term deposit and savings accounts. "We can now offer Waiouru an up-to-the-minute service" said Hans Van Bunnik, Savings and Loans Manager for Palmerston North. He believes that although the costs involved in providing a terminal will not be recouped it is still well worth it for the sake of service.

"On an Army pay day we would have up to 100 telephone calls from Pam McCready to get accurate balances. In fact last year the toll bill for Waiouru equated to more than all other calls to Palmerston North put together!" said Mr Van Bunnik. That meant delays for customers and frustration for Pam McCready and Tanj Vaatuitui, the PSIS staff. A soldier was the one who decided it wasn't good enough and started a petition to get a terminal installed. "I just told the guys to go down to take out their money and sign the petition" said Cpl "Ram" Raimona. He had been posted to Waiouru from Burnham at the start of the year. "In Burnham the PSIS have a terminal and Waiouru would be a much bigger camp" said Cpl

Raimona. It took just two weeks to collect 230 signatures on his petition. The installation of the

terminal has been combined with a shift to a bright new roomy office at the rear of the AGI (Army

Garrison Institute). On the first day of operation from the new premises 140 transactions were put

through the terminal. For the first week Mr Van Bunnik was in Waiouru to train staff on its use. He will retum on Thursday 20 August and is eager to answer questions from the

public about PSIS services. The AGI store and PSIS facilities are not restricted to military personnel but are open to the public.