New manager for Serco

Ruapehu Bulletin, Volume 10, Issue 442, 30 June 1992, Page 6

New manager for Serco

BY

JAN

SAVELL

Quality and efficiency are the watchwords of Mark Eagle, Serco's new Operations Manager for Waiouru. Mark Eagle started work seven weeks ago and already is making quite a name for himself

IN BUSINESS with his innovative ideas, fresh way of looking at the system and eagerness to "get stuck in". Tve got a new eye," said Mark. "I haven't been brought up through the system and I haven't got mates." Mark manages a team of 60 staff divided into eight teams; electricians and plumbers, carpenters and painters, water treatment and waste water, boilermen, fitters, civil works, horticulture and cleaners. Serco is also soon to take over the management of all bar staff in the Camp. He said he is working long hours to ensure that Serco provides a high quality service to the

client. "We aim to provide services for Waiouru Camp and let the Army centre on its specific activity - that of training military personnel." Mark comes with a me-

chanical background, originally training as a fitter-turner, with a history of successful factory management. His previous job was managing the Whittaker Factory (home of the famous Peanut Slab) in Porirua. The military environment is all new to him and he finds it quite different to the civilian work-force. "I was surprised by the age of some of the Officers managing the units. And the way those young lieutenants listeri to their sergeant majors. I think it is good; young people with young ideas." Mark has with him his wife Sharron and their young family. They enjoy the peace of Waiouru and have been impressed with the friendliness of the community.