FAULTY TELEPHONE SERVICE

Dominion, Volume 12, Issue 196, 14 May 1919, Page 8

FAULTY TELEPHONE SERVICE

Sir,—l would be indeed grateful if you would "rant me space in your columns to ventilate n grievance I hnvo in connection with the working of tho Kkotahuuii telephone exchange. For come considerable time past this department lias not, in my opinion, been given anything like satisfaction to its subscribers, which lie writer thinks is the want of stricter supervision of tho department by thoso in authority. Tho attention of some of the clerks working the exchange towards subscribers is. certainly not at times what

should be expected. A little civility, extended at times, would certainly go a long way to maintain what was once a golden rule in this department. My cliiet grievance, Sir, is tho working ot mo telephone. In the first place, the manner in'which the different rings are eiven by tho clerk in charge is anything but satisfactory. Tlio longs and shorts are mixed up in the rapid manner they are given so that it is impossible to tell whose ring it is, with the result thatone waits and lets them ring again. Then again, there is often a lot of unnecessary t delay in getting the exchange, with tho result (if you complain) you are told riither abruptly that your line is out of order. What I might term, Sir, our daily trouble on the party lines is the way one line seems to be tangled with tho other. One day it is one line; tho next day you are working in conjunction with another line. In fact, matters seem at times to be so mixed that it is n rarity to have the pleasure of a clear line. On complaining, I have been told that the whole trouble is caused through tlie unsatisfactory way in which party lines have been erected. Personally, I don't believe it, for to-day, in conversation with a settler on a Governmenterected line, he informed me he at times pots disgusted with the working of his line, and states in his opinion a lot of the trouble is caused in at the exchange. In voicing my complaint, Sir, I would like to say I do not for a minute expect the exchange or.tho lines to be worked in a perfect manner. I know ithnt is an impossibility; but I honestly feel that wo are justly entitled to much more' satisfaction than we have received in the past, and if the ventilating of my gnev- . ance through your columns has the de- ■ sired effect myself and others will be in. deed grateful to you for space afforded.— 1 *"' eto " 3 SHORTS.